FAQ

Frequently Asked Questions

General Questions

What is Solexy?

Solexy is an online footwear store offering stylish and comfortable shoes for everyday wear, casual occasions, and different personal styles.

Where is Solexy located?

Our business address is:

7007 Friars Rd, San Diego, CA 92108, United States

Do you ship internationally?

Currently, we ship to addresses within the United States only. We do not offer international shipping at this time.

Orders & Shipping

How long does it take to process my order?

Orders are generally processed and prepared for shipment within 1 business day, Monday through Friday, excluding public holidays.

How long does shipping take?

After your order has been shipped, delivery typically takes 2–4 business days, depending on your delivery address and shipping carrier.

Most orders arrive within approximately 3–5 business days from the date the order is placed.

Is shipping free?

Yes. We offer free standard shipping on orders shipped within the United States, with no minimum purchase required.

How can I track my order?

Once your order has shipped, we will send you a confirmation email containing your tracking number. You can use the tracking information to follow your package's progress.

Which shipping carriers do you use?

Depending on the order and delivery location, we may ship orders using USPS, UPS, or FedEx.

Payments

What payment methods do you accept?

We currently accept:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay

What currency are your prices displayed in?

All prices on our website are displayed and charged in U.S. dollars (USD).

When will I be charged?

Your selected payment method is charged when your order is successfully placed.

Why was my payment declined?

A payment may be declined because of insufficient funds, incorrect billing information, bank security restrictions, fraud prevention measures, or a temporary issue with the payment provider.

If your payment fails, please verify your billing information, contact your bank or card issuer, or try another payment method.

Returns & Order Issues

What should I do if I receive the wrong item?

If you receive an incorrect item, please contact our customer support team as soon as possible at support@solexy.store with your order information and details about the issue.

What should I do if my package shows as delivered but I haven't received it?

If your tracking information shows that your package was delivered but you cannot locate it, please contact us at support@solexy.store within 7 days of the delivery date so we can investigate with the carrier.

What happens if my package is returned because of an incorrect address?

If an order is returned to us because an incorrect or incomplete shipping address was provided at checkout, we will contact you to arrange reshipment. Additional shipping charges may apply.

Customer Support

How can I contact Solexy?

You can contact us using the information below:

Email: support@solexy.store
Phone: +1 (619) 688-9113
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)
Business Address: 7007 Friars Rd, San Diego, CA 92108, United States