Shipping Policy

Effective Date: 09/25/2026

This shipping policy explains how Solexy processes, packages, and delivers orders placed through www.solexy.store.

Where We Ship

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

Order Processing (Handling) Time

Orders are processed and prepared for shipment within 1 business day of being placed, Monday through Friday, excluding public holidays.

Order Cut-Off Time

Orders placed before 5:00 PM Pacific Time (PT) on a business day begin processing the same day. Orders placed after 5:00 PM PT, or on a weekend or holiday, begin processing the next business day.

Transit Time

Once shipped, orders typically arrive within 2–4 business days, depending on your delivery address and the carrier.

Total Estimated Delivery Time

Combining processing and transit time, most orders arrive within 3–5 business days of being placed.

Please note that delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Costs

We offer free standard shipping on all orders shipped within the United States, with no minimum purchase required.

Order Tracking

Once your order ships, you will receive a confirmation email containing a tracking number so you can follow your package's progress.

Shipping Carriers

Orders may be shipped via USPS, UPS, or FedEx, depending on the order and delivery location.

Undeliverable or Lost Packages

If a package is returned to us as undeliverable due to an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment. Additional shipping charges may apply.

If tracking shows your order as delivered but you have not received it, please contact us at support@solexy.store within 7 days of the delivery date so we can investigate the issue with the carrier.

Contact Us

Store Name: Solexy
Business Address: 7007 Friars Rd, San Diego, CA 92108, United States
Business Email: support@solexy.store
Business Phone: +1 (619) 688-9113
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (PT)

Customer inquiries are usually answered within 24 business hours.